Shipping Policy

Our jewelry order is generally shipped within 4-8 working days.

We deliver our products everywhere in the world. Our logistics partners are DHL and  DPD.

Courier companies do not deliver to P.O.Box address, so we request you to provide a full street address with pin code / zip code if available. Also, please note that residential shipments to the USA & some other countries will be left at the door if someone is not there to receive the package or no one answers the door bell.

 Please Note – for Germany, Spain, Italy the delivery time would also depend on time taken by Customs to clear the goods.

The shipping and handling charges apply for international destinations. All products/consignments are dispatched on “Delivery Duty Unpaid ” (DDU) basis.

Any import duties or charges levied by the governmental authorities at the destination country of the shipment has to be borne by the customer as per actuals. 

Our delivery partners are authorized to deposit duties on behalf of the customer & the customer can directly clear the duties paid with the delivery partners on receiving their shipment.

We will not be held responsible for any such taxes/ charges, but we may help & assist you to get the proper solution in the easiest way.

Depending on the order size, a single order may be split into multiple shipments, depending on the availability of the item and / or weight limits for the shipment by the courier company.But you will be charged one delivery fee for the entire order placed, based on the shipping rate we give.

If payment is done by card, the cardholder should be aware of the possibility that at times multiple shipments may result in multiple postings to the cardholder's monthly statement.

Once an order is shipped, the tracking number will be emailed to you. You can check the status online. Or you can email us your Order Number on gehena216@gmail.com or message us on Whatsapp on +91-993 0000 723

We can try to make the change in the order/ address but it's not a guaranteed service. We cannot assure you the change made after placing the order will be done. We will try to assist you with every possible solution.

Also IF your order is shipped under those circumstances the delivery company may charge for making the change in the address which needs to be paid by the receiver.

There are no shipments made from the store on Sundays and Indian public holidays as our logistics partner(s) does not make any pick-ups on those days.